Frequently Asked Questions
What are your opening hours?
Arbour Landscape Solutions Ltd is open 7 days a week, 24 hours a day.
Having run a busy landscaping business for 25 years, Richard knows only too well that landscaping and construction are not 9-5 industries. All too often, product research and quoting is done during evenings and weekends. With Arbour Landscape Solutions Ltd you can see prices and place orders at any time of the day or night.
Order online or email us with your requirements.
How do I see prices on your website?
Our website is especially for Trade customers only in associated businesses. Click on the link below to tell us a little bit more about your business and register for a trade account.
It will only take us a few moments to review your application and let you know when your registration has been approved.
After that, you'll be able to log on and see our prices at any time of the day or night.
Register as a trade customer
How do I pay for my order?
The Arbour Landscape Solutions Ltd website is as secure as any site could be. We're 100% confident that you can safely enter your card details at the checkout and pay online.
We will NEVER share any of your details with anyone else. (unless of course we're required to by law)
If you prefer to pay by other means, please contact us to make arrangements.
Do you send out product samples?
We can happily supply samples of most of our products. However, in some circumstances we might need to charge for bigger/heavier samples such as full sized slabs.
If you need help choosing, remember that Richard is an experienced landscaper with an eye for design. Call us and we can help you decide what works best for your project, your timeline and your budget.
If I order today, when will my products arrive?
Arbour Landscape Solutions Ltd have a strong reputation for delivering landscaping materials where and when you want them.
Once your order has been processed, you will receive an email or text to let you know when to expect your delivery.
It would help us enormously if you could use the comments box at the checkout to let us know when you would like your delivery to arrive. Please also let us know about any site restrictions such as opening times, or potential problems with access. The one thing none of us want is to have a delivery that can't be made.
I can't find my exact requirements on your website - can you help?
Our website is very much a work in progress. Some of our products don't have online descriptions just yet. If you can't find what you need, please get in touch. I'm sure we can help.
Email Arbour Landscape Solutions
I need some bespoke products - can you help?
The Arbour Landscape Solutions team are in touch with some of the best craftsmen and women in the country. If you need bespoke features in stone, timber, metal, glass or any other material, we can help.
Simply send us an email with your requirements and we'll come back to you super quick with a quotation and a delivery lead time.
Email Arbour Landscape Solutions
Where do your products come from?
Ethical sourcing is important to us.
Our wide range of products are sourced from the finest suppliers all over the world. We do visit our quarries and nurseries abroad to check that staff are well treated and the environment is respected.
Whenever possible we promote UK-made products and those from sustainable sources. UK products on our website include our ranges of lighting, bricks, pavers, reclaimed stone, instant hedging, natural turf, wildflower turf, sedum matting, soils, mulches and aggregates.
Whereabouts can you deliver to?
Our website shows prices for delivery to the UK mainland but that doesn't mean we won't venture further afield. At Arbour Landscape Solutions Ltd nothing is impossible. Tell us what you need and where you need it and we'll do our best to deliver it to you.
Do you visit sites and projects?
We love meeting customers and seeing how they use our products, so yes, whenever possible we come and say "hi".
As a member of the Professional Garden Consultants Association
(MPGCA), Richard is happy to visit sites to provide impartial advice on any issues that may arise during a project. He's rather good at finding solutions that work well for contractors AND clients.
What makes ALS different from other suppliers?
In a word, Richard. As far as we know, no other landscape supplies business has such a wealth of experience and expertise over such a wide range of products. The whole team here is passionate about helping you to succeed in the landscape industry. We pride ourselves on technical knowledge, timely deliveries, accurate paperwork and all of the little touches that make your life easier. Heck - we'll even harness the power of social media to get your work seen by more people.